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Complaint procedure

Pro Global Insurance Solutions plc (Pro) Complaints Procedure

Pro is a global service provider and consulting company for the insurance and re-insurance sectors. We are committed to provide to a high standard of service to our customers however, if you feel that we have not met your expectations in any way please give us the details of your concerns so that we can try to put things right for you. We operate in financial centres around the world where we are subject to a diverse range of home state rules and regulations about how we should investigate, resolve and respond to complaints.

If you have a complaint about the service we provided please, in the first instance, contact our nominated person(s) in each territory:

 

UK

If your complaint relates to a contract of insurance underwritten at Lloyd’s of London or any other UK based underwriter please raise your complaint with Liz Thompson, the Head of Compliance at our UK regulatory subsidiary, Pro Insurance Solutions Ltd. 

If your complaint concerns the quality of the service you have received from our UK based operation please contact the Team Manager responsible for your account, policy or claim.

You may be eligible to use the UK dispute resolution service provided by the Financial Ombudsman Service. The details of our UK complaints handling arrangements and the Financial Ombudsman Service are explained in our complaint leaflet, download below.

 

Germany

If your complaint relates to the quality of the service you have received from Pro Claims Solutions GmbH please raise your complaint with Robert Buchberger, Managing Director.

 

Switzerland, North America and South & Central America

If your complaint relates to the quality of the service you have received from either our Swiss, North American or Latin American based operations please raise your complaint with either Mike Dalzell (Company Secretary) or Liz Thompson (Head of Compliance at our UK regulatory subsidiary, Pro Insurance Solutions Ltd).


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