Process improvement

Operational risk management & efficiency in EUC

Global regulatory frameworks are putting greater focus on data integrity and auditability. The global reinsurance and insurance industry is facing increasing pressure to demonstrate that the data that flows through its organisations is accurate, of a high quality, comes from reliable sources and is timely.  Although regulatory and statutory reporting and controls provide the driver for improved efficiencies and accuracy, the same principles should be applied to all aspects of your business.

The current focus in the reinsurance and insurance industry is on Solvency II, which significantly increases many management challenges for the industry. Financial modelling, governance and auditability, as well as actuarial and data functions in general are all affected. Data quality must be consistently high across the organisation, and readily available for solvency calculations and disclosure of decisions made. Speed and accuracy are essential so your business can avoid becoming stalled by the new demands.

The cost of ensuring data quality is a challenge for many organisations; the target is to implement automated solutions which reduce the overhead of staff costs, and deliver processes  that are repeatable and can be subjected to audit scrutiny.

One of the weak links in many organisations’ business processes is the use of End User Computing (EUC) solutions, such as spreadsheets or unsupported databases. Data contained in uncontrolled environments can present business critical risks that need to be understood and managed effectively.

The implications of having poor quality data, maintained by processes that cannot be audited include:

  • Uninformed or unsupported business strategy and decision making
  • Inadequate systems and controls
  • Difficulty in satisfying internal / external audit
  • Difficultly demonstrating regulatory compliance
  • Risk of errors in manual processes, and the need for manual reconciliations
  • Unnecessary  costs incurred in repetitive manual checking of data
  • Reputational risks


Pro specialises in operational improvement. We work with you to reach a deep understanding of your business strategy, current processes and issues, and we are able to support you to reach optimal operational efficiency and effectiveness.

In this area our focus includes:

  • Process Review
  • Risk Management
  • Data Analysis (including software techniques)
  • Remediation and Change


An example of our offering is a four phase approach to help you understand your EUC environment.

Phase 1: identify area(s) to be reviewed and potential areas of risk to your organisation

Phase 2: review current processes, including EUC data sources and how you use them

Phase 3: analysis of the review

Phase 4: propose possible solutions including process improvements in areas of higher risk to maximise operational effectiveness

This review can be done quickly and cost effectively using a combination of business data and process analysis, using state of the art investigation tools.  We then make recommendations on what immediate remedial actions you should take and proposals for longer term process improvements.

Related experts

Or for general enquiries

Get in touch

Or for general enquiries