Claims Management - Pro Global

Claims Management

Over 28 Years’ managing complex claims in Legacy and Run-Off global markets

EL/PL Claims Specialist

Discover why Pro Global is the market leader in EL/PL claims solutions

Public Sector Claims Management Service

Smart solutions for the public sector

Lloyd's London Market

Claims handling and operational support

Claims Management Overview

As risks become increasingly complex, effective claims management gets more sophisticated and it’s not always feasible to employ all the specialist expertise in-house. Using our innovative claims platforms, we can leverage automation and data analytics to drive efficiencies throughout the claim lifecycle.

This data led approach combined with our market positioning enables you to manage emerging risks and protect indemnity spend, whilst ensuring the correct outcomes are achieved for Claimants. We can also leverage economies of scale in terms of our internal expertise, partner strategy, operating costs and technology to improve your outcomes.

Whatever your risk portfolio, we have the expertise to support your complex claims requirements, including highly specialised claims capabilities , delivering advisory, full delegated claims handling, outsourcing and auditing services.

Whatever your area of focus, we have the expertise to handle, simplify and streamline your claims operations.

Why choose Pro Global

Our track record

of litigation wins

An experienced team

to support you at all stages

Enhanced technology

to optimise efficiency

Strategical solutions

for complex problems

Our Services

Legacy claims and Run-Off

Pro enables you to take a more proactive approach to managing legacy liabilities. Combining deep expertise in legacy claims management with specialist claims technology, we have developed a proven approach to legacy portfolio management that allows you to put all your focus back on your core business.

Services we offer in this area include:

  • Strategic advice on legacy portfolio
  • Deal due-diligence
  • Front-end inwards legacy claims management and scalable back-office support
  • Data solutions, operational transformation, reserve analysis and actuarial review, broker replacement
  • Run-off reinsurance
  • Regulatory compliance reporting
  • ProTucket US Insurance Business Transfer platform.
  • Peer reviews, due diligence, post M&A transaction services
  • Post close audit and governance
  • Claims handling, processing and portfolio outsource management
  • Operations and data transformation services
Employers’ and Public Liability (EL/PL)

Our experts manage all of your claims needs, including complex disease, illness and claims that are sensitive in nature and can advise on best strategies for your portfolio, as well as streamline your processes to reduce friction for you and your claimants. We focus on speed of achieving the right outcomes, while treating your policy holders and claimants fairly at all times.

  • Streamlining claims processes; complex employers’ liability and disability claims
  • Claims reserving;
  • Reducing legal costs
  • EL claims outsourcing or technology platforms
  • Legal/technical help with challenging cases

For more information about services in this area, please follow the link below:

EL/PL services
Public Sector Claims Management

Working in the Public Sector isn’t easy. At Pro Global we understand the four main challenges the Public Sector faces

  • Driving operational efficiencies
  • The public sector is complex
  • It’s a fragmented market
  • And then there’s the issue of data

For more information about services in this area, please follow the link below:

Public Sector
Specialist Claims Handling & Admin

We help you simplify procedures, reducing operational costs while delivering excellent customer experience. We also provide surge resources to cover peak periods of claims activity. Our experts work proactively, freeing up your claims personnel to focus on other activities.

Other services we offer in this area include:

  • Lloyd’s and London market specialty claims support with policyholders and cedants
  • Independent arbitration and litigation advice
  • Reserve analysis and portfolio review
  • Technical support such as triage and indexation
  • Evaluation, critiquing and negotiation of policy buy-backs and commutations.
Specialist Claims Platforms

For complex liability and legacy claims we use Pelican, our end-to-end digital claims platform. Pelican offers an integrated platform which creates a single version of the truth, automates processes, increases efficiency, removes duplication, improves lifecycle and reduces operational costs.

Learn more about Pelican via the link below:


To book a demo, email:

Peer Reviews & Claims Audits

Our market-leading claims audits can help to improve claims management performance, while ensuring compliance with processes and standards. We are accredited Lloyd’s Claims File reviewers (CFR) and can provide robust management information on adherence to both corporate and regulatory standards.

For more information about services in this area, please follow the link below:

Claims Peer Reviews

Other services we offer in this area include:

  • Delegated claims audits
  • Claims peer reviews
  • Lloyd's claims file reviews; claims leakage or loss audits
  • Reserving reviews; third party claims audits (TPA & DCA)
  • Claims due diligence.
Technology Supporting our Services

Pro Global offers a fully integrated solution to the challenges of claims management, with the support of our PELICAN software. Pelican provides a one-stop solution, with all your data in one place giving you: 

  • A joined up view
  • Integrated platform
  • Automated real time data insights and management information (augmented by our experts)
  • Controlled data access for all relevant stakeholders

    For more information about services in this area, please follow the link below:

Digital Services

“Since appointing Pro Global on a three-year claims peer review contract, the quarterly output has never been anything other than first class and far superior to other providers we used previously. Their review team has worked seamlessly alongside our claims teams to provide independent surety that we are complying with both corporate and Lloyd’s standards. Indeed, we wer e sufficiently impressed to have recently appointed Pro on a separate project. We really see them a s a trusted partner to us.“

Head of Claims, A global speciality lines insurance company

Our Digital Services

Find out more about how our digital capabilities enhance our services, offering time, accuracy and cost benefits.

Country-specific Specialist Solutions

We know that different markets can have different specialisms. We’ve spent 28 years tailoring our specialist expertise for multiple markets and languages.


Whatever your risk portfolio, we have the expertise to support your complex claims requirements, including highly specialised claims capabilities, delivering advisory, full delegated claims handling, outsourcing and auditing services.

Every business challenge is different and so are the plans we need to put in place to make your operation more successful.

Do you have a claims need you want to discuss, contact us for an initial consultation:

Steve Lewis
CEO & Group Head of Claims

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